Once the return is approved and received, refunds will be processed within 10-20 business days using the original payment method.
Refund and Cancellation Policy
At TechFreelanceGuide.com, we strive to provide high-quality products and professional services while ensuring complete customer satisfaction. This Refund and Cancellation Policy outlines our procedures for product returns, cancellations, and refund eligibility.
Product Orders for the Online Store
We sell Sri Lankan spices, handicrafts, and specialty items both locally and internationally.
Eligible for Return:
– Damaged items during shipping
– Incorrect items received
– Expired or perishable goods (if reported immediately upon delivery)
Return Conditions:
– Requests must be made within 7 days of delivery.
– Products must be unused and in their original packaging.
– Proof of purchase (order number or receipt) is required.
Return Process:
Please email support@techfreelanceguide.com with your order number, reason for return, and any applicable photo evidence. Our team will provide you with return instructions.
Refund Timeline:
Non-returnable items
Items damaged after delivery due to customer handling.
Sale or clearance items are non-refundable.
Perishable food items must be reported on the day of delivery.
Digital Services
We offer customized digital services that include:
– Website design and development
– Freelance profile setup and strategy
– Online earning consultations
Refund Policy:
Please note that we have a strict no-refund policy for our services. Once a service has been initiated or delivered, it is non-refundable due to the nature of digital work. However, we do offer the following:
– Free minor revisions if requested within 5 days of delivery
– Service clarification or support in case of any misunderstandings
Prior to starting any project, we will provide a clear agreement that outlines the project scope, timeline, and pricing.
Order Cancellation
You can cancel your order before it ships by contacting us through email or phone. Once your order has been shipped, cancellation is no longer possible; however, you may request a return.
Digital Services:
You can cancel your project before it begins for a full refund. If you cancel after work has started, a partial refund may be considered based on the progress of the project.